Delivery Policy

Rang De offers delivery to locations covered by our delivery partners. Because many of our outfits are customized, total order time can include both production time and courier delivery time.

Order Processing & Production

Orders are processed after the required payment or order confirmation has been successfully verified. Customized orders enter production according to the confirmed design, size, measurements, fabric availability and detailing requirements. More complex or heavily detailed outfits may require additional production time.

Delivery Coverage

We offer delivery according to the locations served by our delivery partners. The website currently offers free delivery in Lahore, while delivery charges may apply to other locations. Any applicable delivery charge is shown, calculated or confirmed according to the destination and the current checkout or order process.

Estimated Delivery Time

Delivery estimates depend on the destination, production requirements and courier availability. Any time communicated for an order is an estimate rather than an absolute guarantee. Public holidays, weather, courier delays, remote locations, incomplete addresses and other circumstances outside our reasonable control can affect delivery.

Urgent Orders

Urgent orders may be considered depending on our current workload, fabric availability and the complexity of the requested design. Please contact Rang De before placing an urgent order so our team can confirm whether the requested timeline is possible.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number and other information required by the courier. An incorrect or incomplete address may delay delivery or result in additional delivery attempts or charges.

Order Tracking

Where tracking information is available, it may be shared with the customer after dispatch. Courier tracking updates are provided by the delivery partner and can sometimes take time to appear after a parcel has been handed over.

Failed Delivery Attempts

If a delivery cannot be completed because the recipient is unavailable, unreachable or the delivery information is incorrect, the courier may make another attempt or return the parcel. Any re-delivery arrangements or charges will depend on the circumstances and the delivery partner’s process.

Parcel Received with a Delivery Issue

If a parcel appears to have been damaged in transit or you receive an incorrect item, please contact Rang De as soon as reasonably possible with your order details and supporting photographs so our team can review the matter.

For questions about delivery coverage, an urgent order or an existing shipment, please contact us through the support details available on the website.