Return & Exchange Policy

Rang De specializes in customized clothing, and many outfits are prepared specifically according to the customer’s selected design, size, measurements and requirements. For this reason, returns, exchanges and refunds are subject to the conditions below.

General Refund Policy

All sales are generally non-refundable. A refund may be considered where an item is defective or where Rang De has shipped an incorrect item, subject to review and confirmation by our team.

Exchange Eligibility

An exchange may be considered according to the nature of the order and the issue reported. To remain eligible for review, an item must be unused, unworn, unwashed and in its original condition with the original tags attached. The item should not show signs of wear, alteration, fragrance, makeup, damage or use after delivery.

Customized Orders

Customized outfits are produced according to individual requirements and therefore are generally not eligible for return, exchange or refund because of a change of mind, personal preference or an incorrect measurement supplied by the customer. If there is a confirmed defect or Rang De has prepared or shipped something materially different from the confirmed order, please contact our team so the matter can be reviewed.

Clearance Sale Items

Clearance Sale purchases are final and are not eligible for refunds or exchanges.

Defective or Incorrectly Shipped Items

If you receive an item that appears defective or different from the item confirmed for your order, contact us as soon as reasonably possible and provide your order details together with clear photographs or other information requested by our support team. We will review the issue and advise the available resolution.

Size & Measurement Responsibility

For custom measurements, customers are responsible for providing accurate measurements before the order enters production. Please review your measurements carefully and contact us before ordering if you need assistance. Fit issues resulting from measurements supplied by the customer do not automatically qualify an item for refund or exchange.

Condition of Returned Items

Where a return or exchange is approved, the item must be sent back in the condition in which it was received, including original tags and packaging where available. Items that have been worn, washed, altered, damaged after delivery or returned without approval may be declined.

Return Delivery Charges

Where an exchange or return is approved, the responsibility for return delivery charges will depend on the reason for the return. If Rang De confirms that the item was defective or incorrectly shipped, our team will provide instructions for the approved resolution. Other approved exchange-related delivery charges may be the customer’s responsibility.

How to Request an Exchange or Report an Issue

Please contact Rang De through the support details provided on our website and include your order information and the reason for your request. Do not send an item back until the return or exchange has been reviewed and return instructions have been provided.